practiX

practiX is a proven, fully integrated clinical, practice management and communication solution. It radically simplifies administrative and care processes, and meets the diverse needs of general practioners and their administrative staff.


Latest News




3rd June 2016

IMPORTANT ADVISORY – UPDATE - Product Alert Notice practiX - HIE Suite 2.2


All sites requiring access to the eHealth incentives program (My Health Record) can now book an upgrade for HIE 2.2 with our help desk.


Please download and complete the HIE 2.2 Upgrade Booking form from the the Downloads section on the right.


PLEASE NOTE: System downtime is NOT required for this upgrade. After hours upgrades are available at extra cost and are subject to availability. Please see the upgrade booking request form for more information. Upgrades of your live environment performed within normal business days/hours will be covered by your support agreement with no additional charge.


If you have any questions regarding this advisory please direct them to CSC practiX support on 1300 36 47 47 or email HG-iResponse@csc.com.



12th April 2016

IMPORTANT ADVISORY – UPDATE - Product Alert Notice (practiX with HIE Suite 2.1 or less)


To ensure a smooth upgrade to the latest HIE version once it becomes available, please ensure you have located your disc from Medicare containing your sites current NASH certificate and also the accompanying PIC code. If you cannot locate these items please request a Nash certificate from Medicare at your earliest.


PLEASE NOTE: CSC cannot commence the upgrade without a current NASH certificate and PIC code.


Please regularly check CSC practiX notifications and this website for further information. If you have not received a Product Alert Notice, please email HG-iResponse@csc.com





24th March 2016

IMPORTANT ADVISORY - Product Alert Notice (practiX with HIE Suite 2.1 or less)


A recent Product Alert Notice for Viaduct (which is utilised in HIE with practiX) was issued regarding a potential clinical safety risk for users who have enabled the multi-instancing capabilities for any Viaduct process. Please refer to this Customer Safety Notice for detailed information.


It is recommended that all sites cease using HIE Suite until such time as a technical solution can be provided to all sites. Information on how to disable HIE Suite functions can be found here.


Please regularly check CSC practiX notifications and this website for further information. If you have not received a Product Alert Notice, please email HG-iResponse@csc.com





9th September 2015

IMPORTANT ADVISORY CSC - Medicare 9201 Errors


On 30 June 2015, we sent an announcement out in relation to Medicare having changed their rules when dealing with patient / claimant names in their online claims. While these changes were removed by Medicare at the time, they advised they were intending to re-introduce these changes again. As at 29th August, these changes were re-introduced for online claims.


To re-touch on the details, this change means that a patient's (or claimant's) name must appear in a claim exactly how it appears on their Medicare card. Special care and attention must also be paid to 'special' characters in a name (eg Apostrophes and Hyphens) to ensure there are no spaces between those and the regular letters of the name, eg. O'Malley is permitted, but O' Malley or O 'Malley (with a space either before or after the apostrophe) will cause errors.


No other special characters (eg Brackets) are allowed to be used, eg. "Alexander (Jnr)" would cause errors.


In the event the new rules for special characters are not followed, the claim will not successfully transmit. Typically, you will receive error "9201: Invalid format for data item" when transmitting the claim. If this occurs with a Bulk Bill claim, then none of the patients on the claim will transmit, and you will need to contact CSC support. For standard patient claiming, you can simply correct the patient's details and re-send the claim.


To minimise the number of rejections and to avoid delays in your claiming, CSC recommends all clients check and verify their patients’ name details on arrival and amend any incorrect data before transmitting the claim.


If you do receive a ‘9201’ rejection for a Bulk Billing claim, please do not attempt to correct it yourself, nor rebill the claims until a practiX support consultant has investigated the issue.


If you have any questions regarding this advisory please direct them to CSC practiX support on 1300 36 47 47 or email HG-iResponse@csc.com.